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Frequently asked questions
How do I place an order?
You have many options for placing an order. Contact a member of our sales team by calling or emailing us @ email@example.com. You can also reach us online by using www.innerspaceaz.com to place your order or fill out the Contact Form.
Where are we located?
We have one location in Arizona to serve you. Check out our Location page to find us.
Our showroom is located at 1000 east lone cactus drive phoenix AZ 85024.
Do you have a showroom?
Yes, we encourage you to visit our showroom to view our rental collection. Appointments are always encouraged, please contact us today to schedule. Showroom Hours vary. Weekends are by appointment only. Please contact us to set up your appointment.
Our showroom displays most of our products.
We are located at 1000 east lone cactus drive, Phoenix AZ 85024.
What services do you offer?
In addition to the extensive collection of rental products, we also offer a full range of production equipment including lighting, staging, dancefloor, draping and custom work.
In addition to the rentals we can provide the service of full structure set up prior to your event for complete design objective. Set up fees are additional but applied towards your order.
We also offer design services, in creating your dreams, visions and theme. Please refer to our design service list for further information and detail.
Do we work with other vendors?
Yes. Often, we are required to sub rent items from another supplier at no hassle to you! We will handle the rental aspect, coordinate delivery, tear down and returns.
I would like to see how my event will fit in the venue space. How can you help?
We have a full-service drawing Team ready to help you visual your event space and create you layout at its best and optimize space while maintaining design. Additional fess may apply.
What if I need planning help?
We are experienced event professionals who enjoy helping clients plan their special occasions. We most often work with client’s items and coordinate set up and tear down. All items provided by the customer must be onsite available to us. We will not do office drop offs. Items must be present at the time of install and picked up by customer at the end of the event. Special coordination can be arranged if necessary but must be discussed ahead of time and scheduled ahead of time. Contact us today and let us know how we can help.
Can ISDE refer a caterer or event planner?
We work with the best in the business! ISDE can recommend an event professional who will be a good fit for your type of event, scale, budget, etc. Speak with an event consultant to learn more.
How far in advance should I place my order?
The best answer is as far in advance as possible. We have large quantities of our inventory items, but they do end up fully booked from time to time. We will make every effort to provide the items requested at the time the order is placed.
Will ISDE deliver my rental items?
Yes. We offer curbside delivery and pickup service for an additional fee. It is highly recommended someone is available on site to meet the truck and sign for the delivery. Standard delivery rates apply during business hours. Before or after-hour deliveries and pickups are available with prior arrangement for an additional fee. The load and truck size will also affect delivery charges and location! We will gather up all the information necessary before quoting you!
How will I know when to expect my delivery?
Delivery times are usually scheduled ahead of time. A two hour window is usually allocated You will receive a call from delivery team when onsite if further assistance is needed. A 30-minute window call can be set up if you request it.
Will ISDE set up the rental items?
Yes. Set up and take down services are available at an additional charge. These arrangements MUST be made in advance of delivery and pickup.
Do I need to return my items clean?
No. In general, we ask only that you return chargers debris-free, and replaced in the original cases provided. We ask you to shake out and air-dry linens and placed in laundry bag provided.
What is my responsibility for equipment return?
Responsibility for equipment remains with the customer from the time of delivery to the time of return. Please be sure equipment is secured when not in use and protected from weather. Tables and chairs should be broken-down and stacked ready for pickup. Linens should be refuse-free and dry to prevent staining and mildew. Laundry bags are provided with linen orders; please return them in those containers.
What happens if items are missing after the event?
The pickup staff will count the rental items on-site at your request to verify you are returning everything. We do charge for missing items OR damaged items. If you find any rental items after the pickup is complete, please return them to our office and we will credit your account.
Can customer pick up items?
Yes. We offer customer pick up and returns. Items must be picked up at a scheduled time between warehouse team and client and returned at designated time set up between you and team.
Items must come back free of damage in order to not incur charges. A security deposit will be taken at time of pick up in form of credit card. Credit card will remain on file until items are returned. If delays occur, please be sure to contact team to inform them. Otherwise if items not returned in time agreed upon, credit card will be charged until item is returned. Additional charges would apply as half day rentals if item kept for longer than rental dates.
Do you have order minimums?
We do not have a minimum order. For small items customer can pick up. Order will be pulled, and a pulling fee will be applied to your order to prepare your order and load it up and put back when returned.
On larger items delivery might be needed and therefore delivery charges will apply.
What is the latest I can inquire about a new order?
The latest that we will take on a new order is one week prior to the event, given our schedule is open and able to accommodate for delivery.
What if I break or damage it?
The product will be examined after your event and back to the warehouse. We will notify if we come across any damages within 24 hours. Damage assessment will be made wether if I can be cleaned/ repaired or need to replace item completely.
An invoice will be sent over within 48 hours of notification and payment due upon receipt.
What form of payment do you accept?
We accept cash, checks and any major credit cards. Please note that all credit card transaction
Will be charged a 3% processing fees.