FAQs

You have many options for placing an order. Contact a member of our sales team by calling or emailing us @ lina@innerspaceaz.com. You can also reach us online by using www.innerspaceaz.com to place your order or fill out the Contact Form.

We have one location in Arizona to serve you. Our showroom is located at 1000 east lone cactus drive phoenix AZ 85024.

Yes, we encourage you to visit our showroom to view our rental collection. Appointments are always encouraged, please contact us today to schedule. Showroom Hours vary. Weekends are by appointment only. Please contact us to set up your appointment.

Our showroom displays most of our products. We are located at 1000 east lone cactus drive, Phoenix AZ 85024.

Yes. Often, we are required to sub rent items from another supplier at no hassle to you! We will handle the rental aspect, coordinate delivery, tear down and returns.

We have a full-service drawing Team ready to help you visual your event space and create you layout at its best and optimize space while maintaining design. Additional fess may apply.

We are experienced event professionals who enjoy helping clients plan their special occasions. We most often work with client’s items and coordinate set up and tear down. All items provided by the customer must be onsite available to us. We will not do office drop offs. Items must be present at the time of install and picked up by customer at the end of the event. Special coordination can be arranged if necessary but must be discussed ahead of time and scheduled ahead of time. Contact us today and let us know how we can help.

We work with the best in the business! ISDE can recommend an event professional who will be a good fit for your type of event, scale, budget, etc. Speak with an event consultant to learn more.

The best answer is as far in advance as possible. We have large quantities of our inventory items, but they do end up fully booked from time to time. We will make every effort to provide the items requested at the time the order is placed.

Yes. We offer curbside delivery and pickup service for an additional fee. It is highly recommended someone is available on site to meet the truck and sign for the delivery. Standard delivery rates apply during business hours. Before or after-hour deliveries and pickups are available with prior arrangement for an additional fee. The load and truck size will also affect delivery charges and location! We will gather up all the information necessary before quoting you!

Delivery times are usually scheduled ahead of time. A two hour window is usually allocated You will receive a call from delivery team when onsite if further assistance is needed. A 30-minute window call can be set up if you request it.

Yes. Set up and take down services are available at an additional charge. These arrangements MUST be made in advance of delivery and pickup.

No. In general, we ask only that you return chargers debris-free, and replaced in the original cases provided. We ask you to shake out and air-dry linens and placed in laundry bag provided.

Responsibility for equipment remains with the customer from the time of delivery to the time of return. Please be sure equipment is secured when not in use and protected from weather. Tables and chairs should be broken-down and stacked ready for pickup. Linens should be refuse-free and dry to prevent staining and mildew. Laundry bags are provided with linen orders; please return them in those containers.

The pickup staff will count the rental items on-site at your request to verify you are returning everything. We do charge for missing items OR damaged items. If you find any rental items after the pickup is complete, please return them to our office and we will credit your account.

Yes. We offer customer pick up and returns. Items must be picked up at a scheduled time between warehouse team and client and returned at designated time set up between you and team.

Items must come back free of damage in order to not incur charges. A security deposit will be taken at time of pick up in form of credit card. Credit card will remain on file until items are returned. If delays occur, please be sure to contact team to inform them. Otherwise if items not returned in time agreed upon, credit card will be charged until item is returned. Additional charges would apply as half day rentals if item kept for longer than rental dates.

We do not have a minimum order. For small items customer can pick up. Order will be pulled, and a pulling fee will be applied to your order to prepare your order and load it up and put back when returned.

On larger items delivery might be needed and therefore delivery charges will apply.

The latest that we will take on a new order is one week prior to the event, given our schedule is open and able to accommodate for delivery.

The product will be examined after your event and back to the warehouse. We will notify if we come across any damages within 24 hours. Damage assessment will be made wether if I can be cleaned/ repaired or need to replace item completely.

An invoice will be sent over within 48 hours of notification and payment due upon receipt.

We accept cash, checks and any major credit cards. Please note that all credit card transaction

Will be charged a 3% processing fees.